1. General
1.1 These general terms and conditions apply to all offers from Lorparfums. The conditions are accessible to everyone and are included on the website of lorparfums.com. On request we will send you a written copy.
1.2 By placing an order you indicate that you agree to the delivery and payment conditions.
Lorparfums reserves the right to change its delivery and/or payment conditions after the expiry of the term.
1.3 Unless otherwise agreed in writing, the general or specific terms or conditions of third parties are not recognized by Lorparfums.
1.4 Lorparfums guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.
2. Delivery
2.1 Delivery will take place while stocks last.
2.2 In the context of the rules of distance selling, Lorparfums will execute orders within 30 days at least. If this is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot be executed or can only be executed in part, the consumer will receive a message within 30 days after placing the order and in that case he has the right to cancel the order without costs and notice of default.
2.3 The delivery obligation of Lorparfums will, unless proven otherwise, be fulfilled as soon as the goods delivered by Lorparfums have been offered to the buyer once. In the case of home delivery, the report of the carrier, containing the refusal of acceptance, serves as full proof of the offer to deliver.
2.4 All terms mentioned on the website are indicative. Therefore, no rights can be derived from the terms mentioned.
3. Prices
3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.
3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.
3.3 All prices on the site are in Euros and include 21% VAT.
4. Inspection period / right of withdrawal
4.1 In the event of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the purchaser has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period commences at the moment that the ordered items have been delivered. If the purchaser has not returned the delivered items to Lorparfums after this period, the purchase is a fact. Before returning the items, the purchaser is obliged to notify Lorparfums in writing within the period of 14 working days after delivery. The purchaser must prove that the delivered items were returned on time, for example by means of proof of postal delivery. The items must be returned in the original packaging (including accessories and accompanying documentation) and in new condition. If the items have been used, encumbered or damaged in any way by the purchaser, the right to cancel within the meaning of this section lapses.
NB:
If you are not satisfied with some or all of the products in your order, you may return them to us and receive a full refund for the returned products. In order to receive a refund, it is important that you notify us as soon as possible and also ship the products as soon as possible, but no later than within 2 days. If you do not inform us that you are returning the products, lorparfums.com has the right to refuse your return.
You must pay for the return shipping costs yourself. The products must be in their original condition when returning. If the products have been opened or are otherwise not in their original condition, they cannot be refunded. When you purchase a product, the plastic covering the roll is considered part of the original packaging. If the plastic has been removed or is moderately damaged or opened, it cannot be returned to us.
Taking into account the provisions of the previous sentence, Lorparfums will ensure that the full purchase price excluding shipping costs will be refunded to the buyer within 14 days after receipt of the return shipment. The return of the delivered items is entirely at the expense and risk of the buyer.
4.2 The right of dissolution, as described in the previous paragraph, only relates to the delivered goods and will in no case relate to services provided by Lorparfums.
4.3 The right of withdrawal does not apply to:
• services the performance of which, with the consent of the consumer, has begun before the period of seven working days
• goods or services whose price is subject to fluctuations in the financial market over which the supplier has no influence
• goods that are manufactured according to consumer specifications, for example custom work, or that have a clearly personal character
• for goods or services that cannot be returned due to their nature, for example due to hygiene reasons or that can spoil or become obsolete quickly
5. Data management
5.1 If you place an order with Lorparfums, your details will be included in the customer database of Lorparfums. Lorparfums complies with the Personal Data Protection Act and will not provide your details to third parties. See our Privacy Statement.
5.2 Lorparfums respects the privacy of the users of the website and ensures that your personal data is treated confidentially.
5.3 Lorparfums uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.
6. Warranty and conformity
6.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement was concluded.
6.2 A guarantee arrangement offered by the entrepreneur, manufacturer or importer does not affect the rights and claims that the consumer can assert against the entrepreneur on the basis of the law and/or the distance contract with regard to a shortcoming in the fulfilment of the entrepreneur’s obligations.
6.3 The buyer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered item is incorrect, defective or incomplete, the buyer must (before returning it to Lorparfums) immediately report these defects in writing to Lorparfums. Any defects or incorrectly delivered goods must and can be reported in writing to Lorparfums no later than 30 days after delivery. Return of the goods must take place in the original packaging (including accessories and accompanying documentation) and in new condition. Commissioning after discovery of a defect, damage occurring after discovery of a defect, encumbrance and/or resale after discovery of a defect, completely forfeits this right to complain and return.
6.4 If complaints from the purchaser are found to be justified by Lorparfums, Lorparfums will, at its discretion, either replace the delivered goods free of charge or make a written arrangement with the purchaser regarding compensation, provided that the liability of Lorparfums and therefore the amount of compensation is always limited to a maximum of the invoice amount of the goods in question, or (at the discretion of Lorparfums) to the maximum amount covered by Lorparfums’ liability insurance in the relevant case. Any liability of Lorparfums for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profits.
6.5 Lorparfums is not liable for damage caused by intent or equivalent conscious recklessness of non-managerial staff.
6.6 This warranty does not apply if:
A) and as long as the purchaser is in default towards Lorparfums;
B) the purchaser has repaired and/or processed the delivered goods himself or has had them repaired and/or processed by third parties.
C) the delivered goods have been exposed to abnormal conditions or have otherwise been treated carelessly or in conflict with the instructions of Lorparfums and/or the instructions for use on the packaging;
D) the defectiveness is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used;
7. Offers
7.1 Offers are without obligation, unless otherwise stated in the offer.
7.2 If the buyer accepts a non-binding offer, Lorparfums reserves the right to revoke or deviate from the offer within 3 working days of receipt of such acceptance.
7.3 Verbal commitments only bind Lorparfums after they have been expressly confirmed in writing.
7.4 Lorparfums offers do not automatically apply to repeat orders.
7.5 Lorparfums cannot be held to its offer if the buyer should have understood that the offer, or a part thereof, contained an obvious mistake or error.
7.6 Additions, changes and/or further agreements are only valid if agreed in writing.
8. Agreement
8.1 An agreement between Lorparfums and a customer is concluded after an order has been assessed for feasibility.
8.2 Lorparfums reserves the right to refuse orders or assignments without giving reasons or to accept them only on the condition that shipment is made cash on delivery or after advance payment.
9. Images and specifications
9.1 All images; photos, drawings etc.; including data concerning weights, dimensions, colours, images of labels, etc. on the Lorparfums website are only approximate, are indicative and cannot give rise to compensation or termination of the agreement.
10. Force Majeure
10.1 Lorparfums shall not be liable if and to the extent that its obligations cannot be fulfilled as a result of force majeure.
10.2 Force majeure is understood to mean any external cause, as well as any circumstance, which in all fairness should not be at its risk. Delays or default by our suppliers, disruptions in the Internet, disruptions in the electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in supply, negligence of suppliers and/or manufacturers of Lorparfums as well as of assistants, illness of personnel, defects in auxiliary or transport equipment are expressly considered force majeure.
10.3 In the event of force majeure, Lorparfums reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. Under no circumstances is Lorparfums obliged to pay any fine or compensation.
10.4 If Lorparfums has already partially fulfilled its obligations upon the occurrence of force majeure, or can only partially fulfil its obligations, it is entitled to invoice the part already delivered or the part that can be delivered separately and the purchaser is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the part already delivered or the part that can be delivered has no independent value.
11. Liability
11.1 Lorparfums is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.
12. Retention of title
12.1 Ownership of all items sold and delivered by Lorparfums to the buyer shall remain with Lorparfums as long as the buyer has not paid Lorparfums’ claims under the agreement or previous or subsequent similar agreements, as long as the buyer has not paid for the work performed or yet to be performed under this or similar agreements and as long as the buyer has not paid Lorparfums’ claims for failure to fulfil such obligations, including claims for fines and costs, all as referred to in Article 3:92 of the Dutch Civil Code.
12.2 The items delivered by Lorparfums that fall under the retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.
12.3 The purchaser is not authorised to pledge or otherwise encumber the items subject to the retention of title.
12.4 The purchaser hereby grants unconditional and irrevocable permission to Lorparfums or a third party appointed by Lorparfums to enter all places where its properties are located in all cases in which Lorparfums wishes to exercise its ownership rights and to take those items with it.
12.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereto, the purchaser is obliged to inform Lorparfums thereof as soon as may reasonably be expected.
